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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What payment methods do you accept?

We accept major credit/debit cards, GCash, Maya, bank transfers, and other secure online payment options.

How long will delivery take?

Orders are processed within 1–2 business days. Delivery typically takes 3–7 days, depending on your location.

Do you offer same-day delivery?

Yes, same-day delivery is available for select items within Metro Manila. Just choose the option at checkout.

How much is the shipping fee?

Shipping rates vary by location and item size. The exact fee will be calculated at checkout.

Do you ship nationwide?

Absolutely! We deliver anywhere in the Philippines.

Can I return or exchange an item?

Yes, we accept returns and exchanges within 7 days of delivery. Items must be unused and in original packaging. See our Return Policy for details.

Is there a warranty?

Most items come with a manufacturer’s warranty. You’ll find warranty info on the product page.

How can I track my order?

Once shipped, you’ll receive a tracking link via email or SMS.

Can I cancel my order?

Yes, orders can be canceled before they’re shipped. Message us ASAP through our support channels.

How can I contact you?

You can reach us via chat, email, or through our Contact Us page. We're here to help!

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